Senior Business Analyst

At Aurora our Business Analysts will either work alongside Aurora colleagues or within a client’s project team to deliver business change.

At Aurora people are our biggest asset, and diversity of thought, background and experience are key to the growth and success of our business. We are dedicated to creating and nurturing a truly inclusive environment and we welcome applicants from all backgrounds.

Who We Are

Aurora is a London-based consultancy with specialist knowledge in banking operations, middle office enablement, and Client Lifecycle Management (CLM) technology. We empower financial institutions by delivering solutions, targeted insights, and organisational change.

Aurora’s vision is to become ‘the CLM Experts’, and we are committed to reshaping the world of CLM.

Role Profile

At Aurora our Senior Business Analysts will either work alongside Aurora colleagues or within a client’s project team to deliver business change.

Your main tasks will include eliciting requirements, documenting processes, reviewing existing ways of working and designing new and improved processes, reviewing technology capability, and supporting process changes to enable the best use of the technology.

Key Responsibilities

To succeed in this role, you will have a natural analytical way of thinking and be able to explain complex concepts to non-technical users.

Evaluating business processes, anticipating requirements, and uncovering areas for improvement.
Working with stakeholders across a variety of channels (interviews, workshops, surveys, document analysis) to draw out business issues and requirements.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Documenting and analysing requirements / documenting user stories and use cases and developing solutions
Effectively documenting and communicating your insights and recommendations, in meetings and presentations, to cross-functional team members and management.
Serving as a liaison between stakeholders and users – often between technology providers and the client
Providing support throughout technology implementation, to ensure adoption of solutions and resolution of any issues
Configuration of CLM technology (training provided)
Managing projects including developing and tracking project plans, and monitoring performance.
Staying up to date on the latest process and IT advancements to automate and modernise systems.
Providing leadership, training, coaching, and guidance to other Aurora staff or to members of client teams.

Critical Skills & Experience

5 years+ experience of working in Business transformation within Financial Services
Experience of managing data, including complex data gathering, cross-referencing, categorisation, data manipulation and reporting
Strong excel skills, with the ability to build complex data sheets, enabling the client to easily visualise and understand their data
Excellent business analysis skills (evaluating business processes, requirements elicitation and documentation, current state analysis, future state design, gap analysis, process documentation etc)
Experience of running workshops with cross-functional stakeholders to elicit requirements and understand business issues
Strong organisation skills, with the ability to coordinate multiple client demands, streamlining and structuring them through governance processes
A disciplined approach to investigation and analysis, with the ability to identify root causes of issues and propose mitigating action or solutions
Able to effectively document and communicate your insights and recommendations, in meetings and presentations, to cross-functional team members and management
Strong presentation skills, confident in presenting to stakeholders at all levels of the organisation and able to articulate complex information in a format tailored to different stakeholder groups.
Stakeholder management - the ability to interact with stakeholders at all levels of the organisation, ensuring interactions are tailored to each stakeholder’s communication style to enable the best outcomes.
Strong experience of using Visio to build process maps and visually present detailed processes to the client
Highly competent in Microsoft applications, specifically, Excel and PowerPoint

Preferred Skills & Experience

Knowledge or experience of CLM vendor solutions, Target Operating Model, Business Design, Client Onboarding in Financial Services and Client Due Diligence is highly desirable
Strong stakeholder management, communication and influencing skills,
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Experience of working in highly complex / challenging environments
Exceptional analytical and conceptual thinking skills.
Experience of overseeing other project resources

Benefits