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Digital Journeys

Digital Onboarding Journeys

In this second short article in a series on Digital Journeys, Aurora CTSO, Matthew Benham, and Associate, Kamile Survilaite, explore the differences in digital onboarding journeys across the key banking segments and the factors influencing their level of maturity.

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Matthew Benham

Chief Technology Officer

Kamile Survilaite

Associate

5 June 2023

Complexity

Mastering Complexity in Capital Markets Onboarding

Aurora Chief Technology and Services Officer, Matthew Benham, sat down with iMeta CEO, Ben Marsh, to discuss why Capital Markets Onboarding is so complex, common pitfalls, and how to get it right when transforming the customer onboarding experience.

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Matthew Benham

Chief Technology Officer

23 May 2023

Why a Portal isn’t Enough

Associate Kamile Survilaite spoke to Aurora’s CTSO Matthew Benham to explore why end-to-end digital journeys should contain portals, but why portals don’t necessarily make a digital journey.

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Matthew Benham

Chief Technology Officer

Kamile Survilaite

Associate

17 April 2023

Dealing with grief

Aurora's COO, Jiwan Laly, shares her very personal story around dealing with grief and how openness and flexibility at work has helped her in a very challenging start to the year.

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Jiwan Laly

Chief Operating Officer

27 February 2023

LGBT+ History Month

Aurora's CEO, Sean Vickers, openly discusses the significance of LGBT+ History Month and shares informative resources, important organisations, and events you can attend this month.

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Sean Vickers

Chief Executive Officer

13 February 2023

Why the direction of CLM might be 'buy and break'

Aurora CEO Sean Vickers and Chief Technology and Services Officer Matthew Benham sat down to explore why buying a solution in order to pull it apart and take control might be where CLM is headed.

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Sean Vickers

Chief Executive Officer

Matthew Benham

Chief Technology Officer

6 February 2023

Team photo

Flexibility at work

One of Team Aurora’s Delivery Leads Rebecca Grant on how flexibility in how we work leads to genuine balance and motivation.

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Rebecca Grant

Delivery Lead

30 January 2023

Unbundling CLM

Why playing the long game and accepting CLM in all of its complex glory is the only sustainable route to success.

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Sean Vickers

Chief Executive Officer

Matthew Benham

Chief Technology Officer

25 January 2023

ChatGPT's impact on CLM & onboarding

We're curious about the potential impact of ChatGPT on CLM. We explore how this powerful AI tool can revolutionise customer experience.

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Matt Mellor

Business Analyst
Innovation Ambassador

18 January 2023

How FIs can operationalise ESG

We explore the challenges FIs are facing in the race to comply with upcoming regulations, and the importance of leadership, culture and people in an ESG context.

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Joshua Dent

Delivery Lead
ESG Ambassador

Cerys Stone

Business Analyst
ESG Ambassador

12 December 2022

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