Delivered a consistent business operating model for a Tier 2 global bank

The bank had an urgent need to resolve issues identified by the local regulator, largely related to inconsistent and incomplete regulatory and KYC information. 6 sites had local policies and local compliance. KYC, product and account data was held in multiple account systems.

Key Facts


sites aligned to a single operating model


consistent policy


FTE savings over 3 years

The Approach

Aurora defined the operating model for onboarding, provided CLM market insights supporting the technology architecture, and designed the MVP plan and roadmap aligned to the bank's priorities ahead of delivery. The operating model delivery involved management of the CLM prerequisites and impacts, integration into CLM infrastructure, the CLM build, and client & regulatory data cleaning initiation. 

The Service

Technology & Data Readiness

Prepare your organisation for the implementation of your chosen platform or managed service, reducing configuration and long delivery times.

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The Team

  • Jiwan Laly

    Chief Operating Officer


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