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Middle Office strategy delivery for an international Tier 1 bank
The bank had multiple policies and local procedures, and a cost base that could not be sustained. In parallel, the US regulator was monitoring the bank for significant improvements in the quality of AML data. Service levels had deteriorated compared to competitors.
Key Facts
$17M
programme
5%
Headcount reduction
35+
Jurisdictions
The Approach
Fenergo was selected for CLM workflow & KYC and rolled out initially to 24 sites, with full implementation delivered over 3 releases. The programme was delivered end-to-end across business & IT. It involved the design and implementation of the global CLM operating model, which included a Global Risk Assessment methodology and a consistent policy & rules for GDPR.
The Service
People, Policy & Process Design
Drive the shape of your future state organisation, from people strategy and location to product process enhancements and team training.
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