Middle Office strategy delivery for an international Tier 1 bank

The bank had multiple policies and local procedures, and a cost base that could not be sustained. In parallel, the US regulator was monitoring the bank for significant improvements in the quality of AML data. Service levels had deteriorated compared to competitors.

Key Facts




Headcount reduction



The Approach

Fenergo was selected for CLM workflow & KYC and rolled out initially to 24 sites, with full implementation delivered over 3 releases. The programme was delivered end-to-end across business & IT. It involved the design and implementation of the global CLM operating model, which included a Global Risk Assessment methodology and a consistent policy & rules for GDPR. 

The Service

People, Policy & Process Design

Drive the shape of your future state organisation, from people strategy and location to product process enhancements and team training.

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The Team

  • Jiwan Laly

    Chief Operating Officer

  • Matthew Benham

    Chief Technology Officer


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Data-driven Operating Models

Aurora’s COO Jiwan Laly on why the need for data begins right at the point an operating model is initiated.

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Jiwan Laly

Chief Operating Officer

16 May 2022