Design a Target State Operating Model for a Leading Fund Manager

Aurora was engaged to design the target operating model for a leading fund manager, to improve their CLM processes and increase efficiency. Aurora worked closely with stakeholders across the organisation, following 10 design principles agreed with the client.

Key Facts


tasks documented in target state process


Aurora target state recommendations

TOM delivered

to time and within budget

The Approach

In advance of implementing a new CLM technology solution, the client had a pressing need for a target state operating model, focused on increasing onboarding efficiency, standardising processes and enhancing customer experience.

Aurora conducted a full current state assessment across a series of in-person stakeholder workshops, before gathering and validating requirements for target state design. 

Aurora worked closely with the client and technology vendor to ensure the technology integration scope was correctly aligned to client requirements. 

Members of the Aurora team provided additional support throughout technology implementation, to ensure target state design was accurately executed.

The Service

People, Policy & Process Design

Drive the shape of your future state organisation, from people strategy and location to product process enhancements and team training.

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The Team

  • Matthew Benham

    Chief Technology Officer

  • Matt Mellor

    Senior Associate

  • Jacob Siriwardena

    Associate Business Analyst


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